Business Writing Workkeys VA

When you need to receive information, what is the best document to use?

• Telephone conversation

• Letter of Enquiry

• Letter of Complaint

• Memo

When you write a letter of complaint, you need to

• describe the problem

• include your payment

• describe the outcome you want

• show your anger to the person reading the letter

• attach a copy of relevant documents

What should you do if a product you received is damaged?

• Simply accept the product

• Write a letter of complaint

• Go back to the shop and scold the seller

• Buy a new product

Why are business writing skills so important?

• Ensure effective business communication

• Demonstrate your intelligence

• To buy more products

• Influence people

Which one of these is NOT the function of business writing

• To persuade

• To convey information

• To start a conversation

• To entertain

Professional business writing is important because

• it gives you credibility

• It helps form office relationships

• It takes up a lot of time

• People like reading

Identifying different types of writing is important because

• As a professional you need to also be a writer

• It helps you write in the appropriate style

• It tells you who your reader is

• It wastes time

When writing, a mind-map is a great planning tool because

• It allows for free flow of information from brain to paper

• It’s visually attractive

• It creates a working draft

• It identifies who I’m talking to

Redundant phrases mean

• Saying the same thing twice

• Creating confusion

• Adding value to the audience

• Sounding professional

Paragraphs are important because

• They structure my thoughts, making them easy to follow

• They show effort

• They help with typos

• They aren’t important