Business Writing Workkeys VA
Authored by Margaret Anderson
English
9th Grade - University
CCSS covered
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19 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
When you need to receive information, what is the best document to use?
Telephone conversation
Letter of Enquiry
Letter of Complaint
Memo
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.11-12.3
CCSS.RI.8.3
CCSS.RI.9-10.3
2.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
When you write a letter of complaint, you need to
describe the problem
include your payment
describe the outcome you want
show your anger to the person reading the letter
attach a copy of relevant documents
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.11-12.3
CCSS.RI.8.3
CCSS.RI.9-10.3
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What should you do if a product you received is damaged?
Simply accept the product
Write a letter of complaint
Go back to the shop and scold the seller
Buy a new product
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.11-12.3
CCSS.RI.8.3
CCSS.RI.9-10.3
4.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
Why are business writing skills so important?
Ensure effective business communication
Demonstrate your intelligence
To buy more products
Influence people
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.6.5
CCSS.RI.7.5
CCSS.RI.8.5
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which one of these is NOT the function of business writing
To persuade
To convey information
To start a conversation
To entertain
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Professional business writing is important because
it gives you credibility
It helps form office relationships
It takes up a lot of time
People like reading
7.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
Identifying different types of writing is important because
As a professional you need to also be a writer
It helps you write in the appropriate style
It tells you who your reader is
It wastes time
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.6.5
CCSS.RI.7.5
CCSS.RI.8.5
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