Empathetic Listening Skills

Empathy means to share others' feelings

• TRUE

• FALSE

Listening with empathy doesn't help you to have a good conection

• TRUE

• FALSE

People love good listeners

• TRUE

• FALSE

You can boost your emotional intelligence when you are a good listener

• TRUE

• FALSE

You have to solve all people's problems

• TRUE

• FALSE

What is not an empathetic listening?

• Your hability to understand

• Putting yourself in the other's shoes

• Solving the other's problems

An empathetic listening is a benefit because people want ...

• you to solve their problems

• to be listened and understood

• to blow off their resposability

An empathetic listening is not ...

• changing you mind or being agree with sombody

• listening carefully to somebody

• Understanding how somebody feels

What do you think about listening with empathy and tourism?

• It isn't important for me

• It is really important for tourism professionals

• I don't care about it

Do you think they are listening with empathy?

• Yes, I do

• No, I don't