Communication at Work

1. What do you call to the discipline that serves specific purposes for particular individuals, groups, organizations, or departments?

• Workplace communication

• Business Letter

• Making Inquiry

• All of the above

2. It is a category of a workplace communication which is a communication between you and someone who is above you in the job hierarchy.

• Lateral Communication

• Upward Communication

• Downward Communication

• Outward Communication

3. It is a category of workplace communication which is a communication between you and someone who is below you in the job hierarchy.

• Outward communication

• Lateral Communication

• Upward communication

• downward communication

4. A category of workplace communication which is a communication between you and an audience between your level of hierarchy.

• Outward communication

• Lateral communication

• Upward communication

• Downward communication

5. A category of workplace communication which is a communication between you and a company that you do business with or an audience outside your workplace.

• Lateral communication

• Upward communication

• Downward communication

• Outward communication

6. Which of the following phrases has a positive content?

• You may visit us daily before 5:00 PM.

• We are closed after 5:00 PM daily.

• Wait for our call regarding your concern.

• I cannot process your request for a credit in your account unless it has a verification number.

7. This refers to memorandums, reports, proposals, e-mails, and other forms of writing used in organizations to communicate with internal and external audiences.

• Memorandum

• Making inquiry

• Workplace communication

• Business writing

8. It is one of the parts of a business letter which contains the main purpose of the letter, the very reason for writing.

• Salutation

• Signature block

• Complimentary closing

• Body of the Letter

9. What are the formats in writing a business letter?

10. It is a way of making your ideas public- of sharing them with other people and of influencing other people.

• Public speaking

• Business writing

• Making inquiry

• Persuasive speech