WorkKeys Workplace Documents Practice Quiz

Mia the magician is at the customer service desk, ready to perform her next trick: handling returns! A customer approaches, wanting to return a mysterious item without a receipt. How should Mia respond to ensure the magic of customer satisfaction continues?

• Offer to exchange the product for something the customer is interested in

• Tell the customer they can’t take the item back per store policy

• Give the customer a cash refund because it will make them happy

• Ask the customer to take the item at another store with a more lenient return policy

Imagine you're Harper, and you've just received a mysterious envelope from your employer. Inside, you find a document that holds the secrets of your annual wages and the taxes withheld from your paychecks. What is this important document called?

• Branding

• W2

• W4

• Paycheck

Imagine you're starting a new job and James hands you a magical book that contains all the secrets to thriving in your new workplace. This book includes policies, procedures, working conditions, and behavioral expectations. What is this magical book called?

• Employee handbook

• Human resources brochure

• Vision statement

• Code of ethics

Imagine you're in a magical contract with a wizard, and one day, the wizard decides not to fulfill his promise of teaching you a new spell. What is this situation called?

• Mission statement

• Breach of contract

• Code of ethics

• Policy

Imagine Benjamin is working hard at his job, but suddenly he finds out that a part of his paycheck is being taken by his employer to pay off some debts. What is this legal procedure called?

• Workers compensation

• Unemployment insurance

• Garnishment of wages

• Protocol

Imagine you're a secret agent like Abigail, tasked with the mission of keeping sensitive information under wraps. What is this crucial skill called?

• Risk management

• Implementing

• Confidentiality

• Compensation

Imagine you're in a bustling office, and Daniel is the mastermind behind the sales team. He not only directs the team but also oversees all the processes and is the go-to person for talent development and leadership. What is Daniel's role?

• Clerk

• Cashier

• Sales manager

• Stakeholder

Imagine you're Anika, and you've just received your paycheck. After taxes, benefits, and your voluntary contributions, what do you call the amount you actually take home?

• Capital

• Net pay

• Territory

• Gross pay

Imagine Anika's boss is always peering over her shoulder, checking every little detail of her work. What term best describes this type of management style?

• Disclaimer

• Micromanage

• Supervisor

• Risk management

James and William are working on a secret project. What is the term for putting their plans into action?

• Confidentiality

• Implementing

• Termination

• Risk management