Mastering Non-Verbal Communication

What does crossed arms typically indicate in body language?

• Defensiveness or discomfort

• Excitement and enthusiasm

• Confidence and openness

• Relaxation and ease

How can you interpret a person's facial expression of raised eyebrows?

• Boredom or disinterest.

• Anger or frustration.

• Surprise or curiosity.

• Confusion or misunderstanding.

What might a rapid speech rate suggest about a speaker's emotional state?

• A rapid speech rate may suggest anxiety or excitement.

• A rapid speech rate is a sign of confidence and control.

• A rapid speech rate suggests boredom or disinterest.

• A rapid speech rate indicates calmness and relaxation.

How does a monotone voice affect the perception of a message?

• A monotone voice increases audience engagement.

• A monotone voice enhances the emotional impact of a message.

• A monotone voice can negatively impact the perception of a message by making it seem less engaging and reducing emotional connection.

• A monotone voice makes the message easier to understand.

What non-verbal cue might indicate someone is feeling anxious?

• Maintaining eye contact

• Smiling

• Fidgeting

• Crossing arms

How can you tell if someone is genuinely happy through their facial expressions?

• A frown and crossed arms indicate happiness.

• Look for a genuine smile, bright eyes, and relaxed facial features.

• Eyes squinting and a tight-lipped smile are signs of joy.

• A blank stare and furrowed brows show excitement.

What does a slow speech rate often convey in a conversation?

• Excitement and enthusiasm.

• Indifference or lack of interest.

• Thoughtfulness or hesitation.

• Confidence and clarity.

How can eye contact influence the interpretation of a message?

• Eye contact is irrelevant in digital communication.

• Eye contact has no effect on message interpretation.

• Eye contact only conveys aggression and hostility.

• Eye contact influences interpretation by conveying confidence and engagement, affecting trust and emotional tone.

What does a high pitch in tone of voice often indicate?

• Calmness or relaxation.

• Excitement or heightened emotional state.

• Indifference or apathy.

• Boredom or disinterest.

How can posture affect the way a message is received?

• Posture affects message reception by influencing perceptions of confidence and openness.

• Posture is irrelevant to the emotional tone of a message.

• Posture only affects physical comfort, not communication.

• Posture has no impact on message reception.