Questioning

Closed-ended questions can be answered with “Yes” or “No,” or they have a limited set of possible answers

• False

• True

On a funnel sequence questions the widest part has

• Closed-Ended questions

• Open-Ended questions

• Probing questions

Open ended question require more than a yes or no answer

• True

• False

Did you find what you were looking for today? Is this an

• Open-Ended Question

• Closed-Ended Question

• Both

Choose the type of question according to the situation:

So when you say you are looking for a price around of RM200, am I right in assuming there's some room for maneuver there?

• echo

• probing

• checking

• hypothetical

Choose the type of question according to the situation:

So, let me check I've understood you correctly.

Are you saying that would be impossible, or just difficult?

• echo

• checking

• probing

• hypothetical

Choose the type of question according to the situation:

Can I ask how do you arrived at that figure?

• echo

• checking

• probing

• hypothetical

You mentioned an exclusive clause. Can you expand on that? What exactly did you have in mind?

• echo

• checking

• probing

• hypothetical

Which of the following is an example of an open-ended question?

• What is your favorite book?

• Do you like reading?

• Is this your book?

• Are you finished reading?

What type of question is used to gather detailed information?

• Closed-ended

• Open-ended

• Rhetorical

• Leading