Conflict Resolution Getting Along

What is a key component of effective conflict resolution?

• Avoiding the person you are in conflict with.

• Listening to understand the other person's perspective.

• Making sure the other person knows they are wrong.

• Speaking louder than the other person to make your point.

What is a key component of effective conflict resolution?

• Avoiding the person you are in conflict with.

• Listening to understand the other person's perspective.

• Making sure the other person knows they are wrong.

• Speaking louder than the other person to make your point.

Which of the following is an example of a compromise in conflict resolution?

• One person wins the argument completely.

• Both parties agree to give up something to reach a solution.

• Ignoring the conflict until it goes away.

• Blaming the other person for the problem.

In the context of conflict resolution, what does 'empathy' mean?

• Feeling sorry for someone.

• Understanding and sharing the feelings of another.

• Agreeing with everything the other person says.

• Ignoring the other person's feelings.

What is the role of active listening in conflict resolution?

• To prepare your next argument while the other person is speaking.

• To understand the speaker's message and respond thoughtfully.

• To interrupt the speaker to correct them.

• To agree with everything the speaker says.

Which sentence best demonstrates assertive communication?

• "You never listen to me!"

• "I feel upset when my ideas are not considered."

• "You are always wrong."

• "I don't care what you think."

What is the first step in resolving a conflict?

• Decide who is right and who is wrong.

• Identify the issue causing the conflict.

• Ignore the problem and hope it resolves itself.

• Ask others to take sides.

Which of the following is NOT a strategy for conflict resolution?

• Collaboration

• Avoidance

• Escalation

• Compromise

How can body language impact conflict resolution?

• It has no impact at all.

• Positive body language can help de-escalate tension.

• Negative body language can help resolve conflicts faster.

• Body language is irrelevant in communication.

What is the benefit of using 'I' statements in conflict resolution?

• They make the other person feel guilty.

• They help express your feelings without blaming others.

• They allow you to dominate the conversation.

• They shift the blame to the other person.