Interpersonal Communication Skills

What can the tone of voice convey in communication?

• Only the volume of speech

• Emotions like anger, sarcasm, or excitement

• The correctness of the words used

• A person's body language

Which of the following is true about nonverbal communication?

• It is universal across all cultures

• It can vary depending on context and culture

• It is more reliable than verbal communication

• It should be ignored during serious conversations

What is an example of combining verbal and nonverbal communication?

• Saying 'yes' while nodding your head

• Avoiding eye contact while speaking

• Crossing arms while speaking confidently

• Speaking loudly and standing far away

Which nonverbal cue can sometimes be misinterpreted?

• Smiling

• Handshakes

• Crossed arms

• Eye contact

How can you prevent conversation problems in the workplace?

• Interrupt others frequently

• Clarify points and listen actively

• Avoid asking questions

• Only communicate via email

What is the first step in repairing a conversation problem?

• Acknowledging there was a misunderstanding

• Ignoring the other person's point

• Leaving the conversation

• Talking louder to be heard

Which channel of nonverbal communication is often the first noticed in interactions?

• Tone of voice

• Posture

• Facial expressions

• Eye contact

What does managing a conversation NOT involve?

• Keeping the dialogue on track

• Summarizing key points

• Ignoring the other person's views

• Asking clarifying questions

How does nonverbal communication enhance verbal communication?

• It contradicts spoken words

• It reinforces the message when aligned

• It replaces the need for words entirely

• It complicates the meaning

What is verbal communication?

• Use of facial expressions

• Use of spoken or written words

• Use of hand gestures

• Use of body language