Consumer Awareness

What are Consumer Rights?

• Consumer rights are suggestions for improving customer service.

• Consumer rights are only applicable to online purchases.

• Consumer rights are legal entitlements that protect consumers in transactions.

• Consumer rights are guidelines for marketing strategies.

Why are Consumer Rights important?

• Consumer rights are irrelevant in a free market.

• Consumer rights are essential for protecting individuals and ensuring fair treatment in the marketplace.

• Consumer rights limit the choices available to consumers.

• Consumer rights are only important for businesses.

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What are some common Consumer Rights recognized globally?

• Right to safety, right to be informed, right to choose, right to be heard, right to redress.

• Right to own property

• Right to privacy

• Right to free speech

Which ministry in Malaysia is responsible for Consumer Rights?

• Ministry of Education

• Ministry of Finance

• Ministry of Health

• Ministry of Domestic Trade and Consumer Affairs

How can consumers in Malaysia file a complaint regarding their rights?

• Consumers should contact their bank for assistance.

• Consumers can file a complaint with the local police station.

• Consumers can file a complaint with the Consumer Tribunal or the Ministry of Domestic Trade and Consumer Affairs in Malaysia.

• Consumers can only file complaints through social media platforms.

What policies has the Malaysian government implemented to enhance Consumer Rights?

• The Ministry of Health oversees consumer rights in Malaysia.

• The government has introduced a new currency to protect consumers.

• The government has abolished all consumer rights regulations.

• The Malaysian government has implemented the Consumer Protection Act 1999 and established the Ministry of Domestic Trade and Consumer Affairs.

How does social media build product awareness among consumers?

• By reducing the number of advertisements

• By limiting the reach of content

• By distributing content to a large audience

• By discouraging brand promotions

• By using traditional marketing methods

What can consumers do to ensure they are making informed buying decisions on social media?

• Ignore influencer recommendations

• Avoid reading reviews and comments

• Research products thoroughly and consider multiple sources of information

• Rely solely on advertisements

• Trust only celebrity endorsements

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Why is it important for businesses to maintain an active presence on social media?

• To decrease consumer engagement

• To reduce brand visibility

• To build brand awareness and influence consumer behaviour

• To avoid customer feedback

• To limit promotional activities

How do consumers benefit from following social media influencers?

• They receive biased product recommendations

• They get access to unfiltered feedback and genuine advice on products

• They are discouraged from making purchases

• They have limited access to product information

• They get lower quality products

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