Assertive Communication

Assertive means:

• No barriers in communication

• Positive words and phrases

• Communication with feedback

After being berated by your manager in front of your fellow employees, you say: "I can see some of your points, but I would have preferred that you spoke to me in private." This is an example of which of the following communication styles?

• Passive

• Agressive

• assertive

Someone cuts in front of you in a line. You use assertive statement:

• Tell them you don’t appreciate their behavior and that they need to return to their place.

• Assume they didn’t know you were in line and gently explain that you waiting before them.

• Say nothing and do nothing.

What is the primary goal of assertive communication?

• To dominate the conversation

• To express thoughts and feelings clearly and respectfully

• To avoid conflict at all costs

• To manipulate others into agreement

Which of the following is a characteristic of assertive communication?

• Aggressive tone

• Passive behavior

• Clear and direct expression

• Avoidance of eye contact

In assertive communication, how should feedback be given?

• Harshly and critically

• Gently and constructively

• Indirectly and vaguely

• Not at all

Which sentence is an example of assertive communication?

• "I feel upset when meetings start late because it affects my schedule."

• "You always make us late for meetings!"

• "I guess it doesn't matter if meetings start late."

• "I don't care if meetings start late."

What is a common barrier to assertive communication?

• Lack of confidence

• Excessive eye contact

• Speaking too loudly

• Using technical jargon

Which of the following is NOT a benefit of assertive communication?

• Improved relationships

• Increased misunderstandings

• Greater self-esteem

• Reduced stress

How does assertive communication differ from aggressive communication?

• Assertive communication is more forceful

• Aggressive communication respects others' rights

• Assertive communication respects both parties' rights

• Aggressive communication is more polite