Effective Communication

It’s about understanding the emotion and intentions behind the information.

• Inconsistent

• effective writing

• effective communication

• communication barrier

You can’t communicate effectively when you’re multitasking. If you’re checking your phone, planning what you’re going to say next, or daydreaming, you’re almost certain to miss nonverbal cues in the conversation

• Stress and out of control emotion

• lack of focus

• inconsistent body language

• negative body language

Communicate effectively by staying calm under pressure

• keep stress in check

• negotiation skill

• lost of the idea

• willing to be compromised

Conveys sensitivity to the other person.

• improvement assertiveness

• Practice assertiveness

• Escalating assertion

• Empathetic assertion

The tone of your voice, for example, should be different when you’re addressing a child than when you’re addressing a group of adults. Similarly, take into account the emotional state and cultural background of the person you’re interacting with.

• Be aware of individual differences

• Look at nonverbal communication signals as a group

• Avoid negative body language

• Adjust your nonverbal signals according to the context

Show your interest in what’s being said

• good listener

• improving your ears

• becoming an engaged listener

• show the emphatic

Accept compliments graciously, learn from your mistakes, ask for help when needed.

• Know your needs and wants

• Express negative thoughts

• Receive feedback positively

• Value yourself and your options

Turn-taking is ...

• knowing when to start a conversation

• knowing when to interrupt a conversation

• knowing when to start and finish a turn in a conversation

All of the following are examples of active listening, EXCEPT:

• Showing interest in the message

• Staring out the window

• Making eye contact with the messenger

• Not interrupting the messenger

A good, clear speaker…

• Understands what he/she wants to say

• Considers the audience and the setting

• Checks to assure understanding, and listens to responses

• All of the above