Letter Writing

What comes next after the date in an informal letter.

• receiver's address

• subject

• sender's address

• salutation

What comes next after the date in a formal letter.

• receiver's address

• sender's address

• subject

• salutation

Opening phrases for a letter of complaint may be

• I regret that I am obliged to complain about...

• I am writing to make a complaint about...

• I am dissatisfied with...

• I would be more that happy to give you some additional information.

You may use these phrases to introduce another complaint

• Thanking you in advance.

• To make matters worse,..

• As if that was not bad enough...

• To my amazement...

In formal letters

• use short forms (can't)

• use coloquial English (kids)

• use a lot of linking words (moreover)

• use varied structures and vocabulary

An employee is writing a letter to his Manager regarding an issue in the work place. Which of the following is an appropriate complimentary close for the letter

• Affectionately

• Yours Faithfully

• Yours

• With love

To finish an informal letter: TAKE ......

• CARE

• CONTACT

• YOU

• IT EASY

Can you close an INFORMAL letter with Sincerely,?

• yes

• no

Idioms and slang are okay in...

• Informal letters / e-mails

• Neutral letters / e-mails

• Formal letters / e-mails

When do you use the phrase "Yours sincerely"?

• In formal letters when you know the name of the person

• In formal letters when you don't know the name of the person

• In any kind of formal letter

• Only in business letters