Total quality management

Who is considered the "Grandfather of Quality Control"?

• Joseph Juran

• Philip Crosby

• Walter Shewhart

• Kaoru Ishikawa

What does JIT stand for in quality management?

• Just in Time

• Joint Implementation Technique

• Job Improvement Tool

• Justified Inspection Technique

What is the primary objective of Six Sigma?

• Reducing production costs

• Increasing employee engagement

• Reducing defects to 3.4 per million opportunities

• Eliminating the need for quality control

Which of the following is not a component of the Juran Quality Trilogy?

• Quality Planning

• Quality Control

• Quality Implementation

• Quality Improvement

The Fishbone Diagram is also known as:

• Cause-and-effect diagram

• Scatter diagram

• Pareto chart

• Histogram

Who is considered the "Father of Quality Evolution"?

• W. Edwards Deming

• Joseph Juran

• Philip Crosby

• Kaoru Ishikawa

Which of the following is NOT a dimension of product quality?

• Performance

• Reliability

• Aesthetics

• Affordability

The primary goal of Total Quality Management (TQM) is:

• Reducing costs

• Customer satisfaction

• Increasing production speed

• Employee empowerment

Which of the following is NOT a cost of quality?

• Prevention costs

• Appraisal costs

• Marketing costs

• Internal failure costs

Quality Gurus and Theories Deming’s philosophy focuses on:

• Zero Defects

• Statistical Process Control (SPC)

• Cost Reduction

• Product Innovation