FBLA Interpersonal Communication

___________________ is a simple act of transferring information from one place, person or group to another.

• Channel

• Communication

• Message

• Laugh

____________ is the process by which people exchange information, feelings, ideas through verbal and non-verbal messages.

• Intrapersonal communication

• Small group communication

• Interpersonal communication

• Public speaking

Eye contact, facial expressions, gestures, and touch are:

• verbal communication

• non-verbal communication

• silent treatment

• barriers in communication

consists of messages the receiver turns, which allows the sender to know how accurately the message has been received, as well as the receiver's reaction.

• Context

• Noise

• Feedback

• Message

When people from different states/ countries meet officially, ______ is the commonly used language to communicate with each other.

• English

• latin

• Newspaper

• action

The communicator's internal use of language or thought is called...

• mass communication

• interpersonal communication

• small group communication

• intrapersonal communication

Interpersonal skills are the abilities required by an individual to help them to c__________ efficiently and effectively w___ o_____.

Reading and responding to body language, using facial expressions and using silence are all examples of what?

• Open listening

• Pretend listening

• Clarity listening

• Active listening

Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

• Technical Skills

• Interpersonal Skills

• Time Management Skills

• Organizational Skills

When you demonstrate confidence in non-verbal communication, you stand/sit straight, make eye contact, and connect with a firm ​ ​ (a)  

• handshake

• smile

• impression

• wink