Memos and Letters

A business letter serves several purposes: for sales reports, for complaints, for the information dissemination, for relationship building, for problem-solving, and many others.

• TRUE

• FALSE

The message of a personal business letter is located in the _____________ of the letter

• body

• salutation

• closing

• heading

Which date is correctly typed for a letter?

• September 28, 2015

• September 28, 2015

• Sept. 28,2015

• September 28,2015

•A _______ is a short document used to transmit information within an organization. Memos are characterized by being brief, direct, and easy to navigate.

• memo

• business letter

• email

• minutes of the meeting

What does the letterhead contain?

• The name of the company.

• The company logo.

• The address of the company.

• All of the above.

"Memo" is short for _____________

• Memorandum

• Memory

• Memos

• None of the these listed

What purpose does the first sentence of the body of a memo serve?

• Introduces the writer of the memo

• Serves as a formal greeting

• Tells the audience who to contact if they have questions

• States the purpose of the memo

Memos are usually _____ page(s) long.

• 1

• 2

• 3

• 4

Memos sometimes contain subheadings to signal a shift in topics.

• True

• False

Which two adjectives best describe a memo?

• Lengthy and in-depth

• Detailed and formal

• Short and concise

• Verbose and succinct