Reflective Listening Skills

Which of the following feedback would demonstrate to the speaker that you are NOT interested in what he/she is saying?

• Tell Me more.

• What can I do to help?

• How did that make you feel?

• Silence

What shouldn't you do when seeking to understand?

• Advise.

• Probe.

• Judge.

• All the above.

Which of the following is a key component of reflective listening?

• A) Interrupting the speaker

• B) Paraphrasing what the speaker said

• C) Giving advice immediately

• D) Changing the subject

Reflective listening is most effective in which of the following situations?

• A) Debating a point

• B) Giving a presentation

• C) Resolving a conflict

• D) Writing an essay

What is the primary goal of reflective listening?

• A) To win an argument

• B) To understand the speaker's perspective

• C) To provide a solution

• D) To share your own experiences

Which sentence best demonstrates reflective listening?

• A) I think you should try something different.

• B) It sounds like you're feeling frustrated about the situation.

• C) Let me tell you what happened to me.

• D) Why don't you just ignore it?

In reflective listening, what is the purpose of asking open-ended questions?

• A) To gather more information

• B) To lead the conversation

• C) To challenge the speaker

• D) To end the conversation quickly

Which of the following is NOT a technique used in reflective listening?

• A) Summarizing

• B) Mirroring

• C) Advising

• D) Clarifying

How does reflective listening benefit communication?

• A) It speeds up the conversation

• B) It reduces misunderstandings

• C) It allows for multitasking

• D) It focuses on the listener's needs

What is an example of a reflective statement?

• A) You should try harder next time.

• B) I hear you saying that you're upset about the changes.

• C) Why didn't you do it differently?

• D) Let me tell you what I think.