Business Email Etiquette

What is the purpose of including a subject line in an email?

• To give the recipient an idea of the email's content.

• To add an extra line of text at the beginning of the email.

• To indicate the sender's name and contact information.

• To thank the recipient for their time.

What should you consider when choosing an email address for professional communication?

• Using a combination of your name and a professional domain.

• Using your nickname or a funny username.

• Using your favorite hobby as your email address.

• Including numbers and symbols for uniqueness.

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What is the appropriate way to use email attachments?

• Only include attachments that are relevant to the email's content.

• Always compress attachments to save space.

• Include personal photos and videos as attachments.

• Include as many attachments as possible to provide more information.

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When is it appropriate to use CC (carbon copy) in an email?

• When you want to keep someone in the loop without requiring their direct action.

• When you want to forward an email to multiple recipients.

• When you want someone to directly respond to the email.

• When you want to send a confidential message.

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What should you avoid using in the body of an email?

• all of the above

• Excessive use of emojis

• Offensive or inappropriate language.

• Long paragraphs with no breaks.

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What should you do when composing an email?

• Proofread for spelling and grammar errors

• Use a different font for each paragraph

• Send it without proofreading

• Use lots of abbreviations and emojis

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What should you do if you receive an email with a rude or offensive tone?

• Remain calm and respond politely

• Respond with an equally rude or offensive email

• Ignore the email and don't reply

• Report the email to your teacher or supervisor

What is considered a professional email address?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

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What should you avoid in the body of an email?

• all of the above

• Including excessive personal information

• Writing in all lowercase letters

• Using excessive capitalization

What is considered the appropriate length for an email?

• Concise and to the point

• As long as necessary

• Several paragraphs long

• One sentence long

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