FBLA Business Communications Part One

How we sit, stand, and use facial expressions all send nonverbal messages.

• True

• False

FBLA Business Communications Part One: Importance of effective communication in business

• To improve team collaboration

• To increase misunderstandings

• To reduce productivity

• To create confusion

FBLA Business Communications Part One: Non-verbal communication includes

• Emails

• Body language

• Phone calls

• Text messages

FBLA Business Communications Part One: Active listening involves

• Ignoring the speaker

• Interrupting frequently

• Paying full attention

• Thinking about your response

FBLA Business Communications Part One: A barrier to effective communication is

• Clear language

• Cultural differences

• Active listening

• Feedback

FBLA Business Communications Part One: The role of feedback in communication is to

• Create confusion

• Clarify the message

• Ignore the speaker

• End the conversation

FBLA Business Communications Part One: An example of written communication is

• A handshake

• A meeting

• An email

• A phone call

FBLA Business Communications Part One: The purpose of a business memo is to

• Entertain

• Inform

• Confuse

• Ignore

FBLA Business Communications Part One: Effective communication can lead to

• Increased conflicts

• Better decision making

• Lower employee morale

• Higher turnover rates

FBLA Business Communications Part One: The grapevine in business communication refers to

• Official channels

• Informal communication

• Written reports

• Formal meetings