How does the man in the picture shop?

• By phone

• By Internet

• Walk-in

Which of the following places usually opens 24 hours？

• Wet market

• Convenience stores

• Ground floor shops

• Department stores

Which of the following places have different shops/ areas inside? (You may choose more than 1 answer)

• Shopping malls

• Convenience stores

• Ground floor shops

• Department stores

What is the definition of a refund?

• money that is repaid, often to a customer who is not satisfied with a purchase

• a good you can purchase in the store

• people who are not in the armed services

This picture shows someone​ ​ (a)  

• eating lunch

• talking to a friend.

• producing an item

• exporting a product

• save on shipping costs

• secure more customers

• trading for what he needs

• shopping local

Select the sentence that uses the word refund correctly.

• I got a refund at Target when I returned a shirt.

• Pete and refund went to the movies yesterday.

• I came in refund at the race yesterday.

Which detail helps explain why many people return clothing they've bought online?

• "Many returned items never go back on sale."

• "Retailers tell buyers to keep unwanted items."

• Many online shoppers buy clothing or footwear in multiple sizes.

What does the word retailer mean?

• the money you save for the future

• people or companies that sell goods to customers

• a nation or group that helps and support one another

During the pandemic, online returns ___________.

• increased

• decreased

• we banned

True or False - Most online retailers do not charge customers for returning items

• True

• False