Grievance Procedures

What is the first step an employee should take if they have a job-related complaint?

• Go to the City Manager

• Discuss with immediate supervisor

• Write to Human Resources

• Contact the Department Head

If an employee is dissatisfied with the outcome of a discussion with their immediate supervisor, they may go to the next level of supervision within the department's ________.

• hierarchy

• chain of command

• management

• leadership

What should an employee do if the grievance involves their immediate supervisor?

• Ignore the issue

• Go to the next level of supervision

• Resign

• Discuss with a colleague.

In serious grievance cases, to whom may an employee go directly after notifying their immediate supervisor?

• City Manager

• Department Head or Human Resources

• Legal Department

• Union Representative

Each supervisor and manager involved in the grievance procedures will ensure the grievance is processed in a ______ manner.

• slow and steady

• timely and confidential

• quick and public

• delayed and open

What is the role of the City Manager in the grievance procedure?

• To resolve all grievances personally

• To maintain an open door policy

• To ignore grievances

• To write grievance policies.

What must supervisors and managers do with their decisions regarding grievances?

• Announce them publicly

• Keep them secret

• Put them in writing and provide copies

• Discuss them with colleagues.

The City of Grapevine provides a grievance procedure for employees who are dissatisfied with ________.

• their job title

• specific working conditions

• their salary only

• their colleagues.