PHONE CONVERSATION QUIZES

What is the most polite way to start a phone conversation in a formal setting?

• "Hey, who’s this?"

• "Hello, this is Mr. Robin from Unesco. How may I help you?"

• "What do you want?"

• "Yo! What’s up?"

How would you politely ask to speak with Mr. Johnson on the phone?

• "Give me Mr. Johnson now!"

• "Can I talk to Mr. Johnson?"

• "May I speak with Mr. Johnson, please?"

• "Is Johnson there?"

If the person someone is calling for is not available, what should you say?

• "He’s not here. Call back later."

• "Sorry, he’s busy. Try again."

• "I’m afraid Mr. Johnson is unavailable at the moment. Would you like to leave a message?"

• "He’s out. Goodbye."

What is an correct way to end a professional phone conversation?

• "Okay, bye."

• "I gotta go, talk later."

• "Thank you for your time. Have a great day!"

• "Whatever, see ya!"

Caller: "Hello, may I speak to Mr. Thomas?"
Receiver: "sure, but first _ _ _ I ask who is speaking?"

Caller: "Hi, this is Lisa. Is Mr. Brown available?"
Receiver: "I’m sorry, he is ________ at the moment. Would you like to leave a message ?"

fill the blank space with the right answer !

"Sorry, I can’t hear you clearly. The line is _ _ _. Could you repeat that, please?"

• noisy

• broken

• bad

• busy

Fill the blank space to end the phone politely !

"Thank you for your help. I really appreciate it. ________!"

• See you later !

• Have a nice day

• bye bye !

• talk to me later

what should you say when you answer the phone at work ?

• "Yo, what's up?"

• "Hello, this is [Your Name], how can I help you?"

• "Who is calling?"

• "What do you want?"

If you don’t understand the other person on the phone, what should you say?

• "I can’t hear you, speak louder."

• "Sorry, I didn’t catch that. Can you say it again?"
  

• "Why are you mumbling?"

• "Talk faster, please."