HOUSEKEEPING 11 HOTEL

WHAT IS THE MAIN RESPONSIBILITY OF THE HOUSEKEEPING

• COOKING MEALS

• CLEANING AND MAINTAINING GUEST ROOMS

• MANAGING HOTEL FINANCES

• HANDLING GUEST CHECK IN

WHICH OF THE FOLLOWING IS THE NOT CONSIDERED A CLEANING AGENT

• DETERGENT

• DISINFECTANT

• VACCUM CLEANER

• GLASS CLEANER

WHAT DOES TURN DOWN SERVICE MEAN IN HOUSEKEEPING

• REFUSING A GUEST REQUEST

• CLEANING THE GUEST ROOM IN THE MORNING

• PREPARING THE BED AND ROOM FOR THE NIGHT

• CHECKING OUT A GUEST

WHICH OF THE FOLLOWING IS A PERSONAL PROTECTIVE EQUIPMENT USED IN HOUSEKEEPING DEPARTEMENT

• SUNGLASSES

• GLOVES

• HIGH HEELS

• WRISTWATCH

WHAT SHOULD A ROOM ATTENDANT DO IF THEY FIND A GUEST'S VALUABLE ITEM LEFT BEHIND IN THE ROOM

• TAKE IT HOME

• REPORT IT TO THE HOUSEKEEPING DEPARTEMENT

• SELL IT IT ANOTHER GUEST

• IGNORE IT

WHICH OF THE FOLLOWING IS THE CORRECT ORDER FOR BEDDING

• PUT THE DUVET FIRST THEN FIRST SHEET

• SPREAD FIRST SHEET THEN PUT DUVET AND PLACE THE PILLOWS

• LAY BLANKET FIRST THEN THE SHEETS

• PLACE THE PILLOW FIRST

WHAT SHOULD A ROOM BOY DO WHEN A GUEST REQUESTS EXTRA TOWELS

• IGNORE THE REQUEST

• DELIVER THE TOWELS IMMEDIATELY OR INFORM HOUSEKEEPING SUPERVISOR

• CHARGE THE GUEST EXTRA MONEY

• ASK THE GUEST TO GET THE TOWELS FROM THE FRONT DESK

WHAT IS THE PURPOSE OF A DO NOT DISTURB SIGN ON A HOTEL ROOM DOOR

• TO INDICATE THAT THE ROOM IS EMPTY

• TO INFORM HOUSEKEEPING THAT THE GUEST DOEST NOT WANT TO BE DISTURBED

• TO SHOW THAT THE GUEST IS CHECKING OUT

• TO REQUEST ROOM CLEANING IMMEDIATELY

WHAT SHOULD A ROOM BOY DO IF THEY FIND A GUEST SLEEPING WHILE THEY ARE ABOUT TO CLEAN THE ROOM

• ENTER QUIETLY AND START CLEANING

• WAKE THE GUEST UP AND ASK THEM TO LEAVE

• LEAVE THE ROOM AND RETURN LATER

• IGNORE THE GUEST AND ONLY CLEAN THE BATHROOM

WHAT DOES THE TERM GUEST SUPPLIEST REFER TO IN HOUSEKEEPING DEPARTEMENT

• CLEANING PRODUCTS USED BY STAFF

• EQUIPMENT IN THE HOUSEKEEPING DEPARTEMENT

• ITEMS PROVIDED FOR GUEST CONVENIENCE SUCH AS BATHROOM

  SUPPLIESAND TOWELS

• A LIST OF MAINTENANCE ISSUES