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Dextalk 92

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Professional Development

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Dextalk 92
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11 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Role dari speaker hari ini adalah....

Officer DPE

UX Designer

Officer Dex

UI Designer

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Apa itu Customer Journey Management?

Customer Journey Management is solely about tracking customer interactions across different channels.

Customer Journey Management is the continuous process of analyzing, refining, and managing customer journeys to enhance experience and meet business goals.

Customer Journey Management ensures every customer follows a single, predefined path.

Customer Journey Management is primarily a marketing tool to increase customer acquisition.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mana yang bukan termasuk kompetensi dalam Journey Management?

Insight

Integrate

Design

Orchestrate

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Level experience yang terdiri dari berbagai interaksi (di berbagai channel) untuk mencapai goal yang lebih besar, merupakan level UX untuk

Journey Level

Interaction Level

Relationship Level

Ultimate Level

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Apa nama kuadran ke-4 pada Power-Interest Matrix untuk stakeholder?

Keep Satisfied

Keep Informed

Monitor

Manage closely

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mana yang bukan termasuk pilar dalam journey quality?

Perception metrics

Descriptive Metrics

Prediction Metrics

Qualitative metrics

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Di antara journey management resources berikut ini, mana yang memiliki tingkat maturity dan buy-in terbaik?

Journey management working group

Journey management team

Journey management pilot team

Journey management role

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