Consumer complaints

The computer comes with a full two-year _____.

• exchange

• discount

• warranty

• refund

The shop was unwilling to _____ my money.

• refund

• credit

• replace

• give

Consumers have the right to reject _____ items.

• functioning

• cheap

• expensive

• faulty

The shop assistant gave me a _____ to be used to buy goods in the shop.

• receipt

• warranty

• credit note

• debit note

If the goods prove defective, the customer has the right to claim _____.

• compensation

• credit

• discount

• complaint

If the product doesn't work, you are given the choice of a refund or a _____.

• warranty

• replacement

• complaint

• restoration

Label the picture with the correct condition of return.

A pilled sweater after the first wash.

• not in good condition

• not as described

• not fit for purpose

• not of satisfactory quality

• not ordered

Label the picture with the correct condition of return.

The customer did not buy the hat that came with his order.

• not as described

• not in good condition

• not of satisfactory quality

• not fit for purpose

• not ordered

Label the picture with the correct condition of return.

The dinner set arrived with six cracked plates.

• not of satisfactory quality

• not as described

• not ordered

• not in good condition

• not fit for purpose

Label the picture with the correct condition of return.

The customer ordered a Christmas costume.

• not ordered

• not fit for purpose

• not in good condition

• not as described

• not of satisfactory quality