Restaurant Account Management Quiz

A restaurant owner emails stating, "We no longer wish to be on your platform." What is the correct sequence of actions to take according to the instructions?

• Reply all with the template, assign to Alec McGuffey, and mark status as "Closed."

• Reply all with the template, CC AM, assign to AM, change outcome to "Churn Request," and mark status as "Pending."

• Reply all with the template, do not CC AM, assign to AM, and leave status as "New."

• Reply all with the template, CC Alec McGuffey, and change outcome to "General Account Questions."

If a restaurant wants to sign up another location, which template should be used in the email response?

• General - Request to cancel

• General - Auto reply for all inbounds

• General - New Restaurant Looking to Work With Us

• General - Churn Request

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

What should be done if an inbound email does not clearly indicate an Account Manager (AM)?

• Assign to Alec McGuffey and change outcome to "Churn Request."

• Assign to Alec McGuffey and leave status as "New" or "Reply."

• Assign to AM and mark status as "Pending."

• Assign to AM and change outcome to "General Account Questions."

A restaurant sends an email saying, "Remove my account." What should be the outcome details after processing this request?

• New restaurant - in market

• Passed request to AM

• General Account Questions

• Churn Request

Which action is required when a restaurant expresses interest in signing up a new location?

• Change outcome to "Churn Request" and mark status as "Pending."

• Change outcome to "General Account Questions" and mark status as "Closed."

• Change outcome to "New restaurant - in market" and mark status as "Closed."

• Change outcome to "General Account Questions" and mark status as "Pending."

What is the correct action to take for all other inbounds that do not fall under specific categories?

• Reply all with the template, CC AM, and change outcome to "Churn Request."

• Reply all with the template, do not CC AM, and assign to Alec McGuffey.

• Reply all with the template, do not CC AM, and leave status as "New" or "Reply."

• Reply all with the template, CC Alec McGuffey, and mark status as "Closed."

If a restaurant owner requests to "Suspend our account," what should be the status after processing the request?

• Closed

• Pending

• New

• Reply

What is the first step to take when a restaurant wants to remove their account from the platform?

• Assign to Alec McGuffey

• Reply all and send template + CC AM

• Change outcome to "General Account Questions"

• Mark status as "Closed"

When a restaurant inquires about signing up a new location, who should the case be assigned to?

• AM

• Alec McGuffey

• General Support

• Marketing Team

What should be done if a restaurant sends an email with unclear intentions and no specific AM is assigned?

• Assign to Alec McGuffey and change outcome to "Churn Request."

• Assign to Alec McGuffey and leave status as "New" or "Reply."

• Assign to AM and mark status as "Pending."

• Assign to AM and change outcome to "General Account Questions."