Reception

Describe how to deal with a payment that is suspected to be fraudulent.

• Ignore the payment.

• Refer to a senior member of staff.

• Accept the payment.

• Call the police immediately.

Describe two ways how to deal with a client whose credit card is ‘over limit’.

• Ask them to leave.

• Refer to a senior member of staff.

• Ask for another payment type.

• Reduce their payment

State when to cash up in a salon to ensure the personal safety of the receptionist.

• At the end of the day when the salon is locked.

• In the morning before opening.

• During lunch hours.

• Every hour.

What is one reason to ensure messages are passed on at the right time and to the right person?

• Message may be urgent and to ensure efficient running of salon

• To create chaos

• The message may be important

• To delay the response

What is one importance of effective communication to the salon’s business?

• The salon’s image and business will be enhanced

• The salon will close

• The salon will lose customers

• The salon will be ignored

Who can you refer a problem to if needed?

• A senior team member

• A random person

• A stranger

• A child

Who should be informed if there is an issue in the salon?

• The stylist/barber

• A passerby

• A competitor

• A neighbour

What is a benefit of passing messages effectively?

• To ensure effectiveness

• To cause delays

• To ignore messages

• To confuse people

What happens if effective communication is used in a salon?

• The salon’s image and business will be enhanced

• The salon will close

• The salon will lose customers

• The salon will be ignored

Under the Supply of Goods and Services Act, how must retail products be described?

• As described and of satisfactory quality.

• As cheap and affordable.

• As expensive and luxurious.

• As colorful and bright.