mPerks quiz
Quiz
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Other
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Professional Development
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Medium

Danica Billones
Used 1+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Bea called in to deactivate her ex-husband's account because he cheated. Bea was able to verify the account. You would:
a. Call Tier 2 for approval.
b. Ask for verbal authorization from her ex-husband first
c. Advised that we cannot proceed since she is not the account holder.
d. Suggest talking with her ex-husband first.
2.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
9. What should you do first if the customer gets Access Denied loading the website?
a. Ask if they have antivirus.
b. Look at the account in CIA2 and unlock it if it is locked.
c. Send a password reset from CIA2.
d. Make sure the customer is using an approved browser.
3.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Customers can opt-in to Meijer Credit Card Digital reward under which section?
a. mPerks
b. Earn
c. Reward
d. In-progress
4.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
All cards can be added as a payment method.
a. True
b. False
5.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Min called in because she forgot her password for the Meijer.com pharmacy site. You would:
a. Transfer to Pharmacy
b. Advise to click "Forgot Password?" in the upper right
c. Transfer to (888) 918-2646
d. Have customer visit https://meijer.remscripts.com/mjweb/#/home
6.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
The customer called in because she received someone else's mail. You would:
a. Advised to confirm if they have the correct address in their account.
b. Advised to check if they have the correct email address.
c. Gather information and escalate to Tier 2.
d. Check customers addresses in CIA1 to confirm and escalate to Tier 2 if matched.
7.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Axel tried to add a receipt that was recently purchased two hours ago but was rejected by the system even after changing the time stamps. What should he do next?
a. Advised the customer to call us back later.
b. Call CCC T2 Helpline.
c. Create a case and escalate to Tier 2.
d. Advised to try adding the receipt on her end after 24 hours.
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