mPerks quiz

Bea called in to deactivate her ex-husband's account because he cheated. Bea was able to verify the account. You would:

• a.  Call Tier 2 for approval.

• b.  Ask for verbal authorization from her ex-husband first

• c.  Advised that we cannot proceed since she is not the account holder.

• d.  Suggest talking with her ex-husband first.

9. What should you do first if the customer gets Access Denied loading the website?

• a.  Ask if they have antivirus.

• b.  Look at the account in CIA2 and unlock it if it is locked.

• c.  Send a password reset from CIA2. 

• d.  Make sure the customer is using an approved browser.

Customers can opt-in to Meijer Credit Card Digital reward under which section?

• a.  mPerks

• b.  Earn

• c.  Reward

• d.  In-progress

All cards can be added as a payment method.

• a.  True

• b.  False

Min called in because she forgot her password for the Meijer.com pharmacy site. You would:

• a. Transfer to Pharmacy

• b. Advise to click "Forgot Password?" in the upper right

• c.  Transfer to [phone]

• d.  Have customer visit https://meijer.remscripts.com/mjweb/#/home

The customer called in because she received someone else's mail. You would:

• a.     Advised to confirm if they have the correct address in their account.

• b.     Advised to check if they have the correct email address.

• c.    Gather information and escalate to Tier 2.

• d.    Check customers addresses in CIA1 to confirm and escalate to Tier 2 if matched.

Axel tried to add a receipt that was recently purchased two hours ago but was rejected by the system even after changing the time stamps. What should he do next?

• a.  Advised the customer to call us back later.

• b.  Call CCC T2 Helpline.

• c.  Create a case and escalate to Tier 2.

• d.  Advised to try adding the receipt on her end after 24 hours.

What education should you provide if you added a receipt? Select all that apply.

• a.  Transactions over 45 days cannot be added.

• b.  Customers may only add 3 transactions per month manually.

• c.  Transaction adds are courtesy. mPerks must be entered at checkout or at pump.

• d. The transaction will not show in digital receipts and savings

The customer called in, asking how she could do Express Pickup. You would:

• a. Transfer to CCC Pickup

• b.  Confirm with customer they do not have any grocery items in their order.

• c. Inform that this only applies to orders under 10 items in selected general merchandise, and this will only be shown when checking out if items in the cart qualify.

• d.  Transfer to CCC eComm

Josef called in, asking where he can track his order under style.meijer.com. You would:

• a.    Transfer to CCC eComm.

• b.   Walkthrough how to check his orders under meijer.com.

• c.    Advised that they will receive an email.

• d.    Transfer to Store Main