Effective supervisory practices p460-463

Explain the metaphor of the elephant, the rider, and the path as described in the passage. How does it relate to change management?

• The elephant represents emotions, the rider represents rationality, and the path represents the environment.

• The elephant represents the organization, the rider represents the leader, and the path represents the strategy.

• The elephant represents the obstacles, the rider represents the solutions, and the path represents the journey.

• The elephant represents the past, the rider represents the present, and the path represents the future.

What role does the 'rider' play in the metaphor of the elephant, the rider, and the path?

• The rider represents rational thinking and decision-making.

• The rider represents emotional impulses and instincts.

• The rider represents the environment and external influences.

• The rider represents the obstacles and challenges.

How can managers promote the 'why' to motivate their 'elephant' according to the passage?

• By explaining the purpose behind tasks

• By providing financial incentives

• By setting strict deadlines

• By offering promotions

What are the key message points when communicating a vision message?

• Clarity, Consistency, and Inspiration

• Lengthy and Detailed

• Complex and Technical

• Vague and Ambiguous

How might the message best be delivered according to the text?

• Through a written letter

• Via a phone call

• In a face-to-face meeting

• By sending an email

In an organization, who is typically responsible for delivering the message, and why is it crucial to select the appropriate spokesperson?

• The CEO, because they have the highest authority.

• The HR manager, because they handle employee relations.

• The designated spokesperson, because they are trained to communicate effectively.

• The marketing team, because they manage public relations.

Senior management plays a crucial role in the success of a change within an organization by:

• Providing leadership and direction

• Handling day-to-day operations

• Ignoring employee feedback

• Focusing solely on profits

Listening for questions and misunderstandings when delivering a message is important because:

• It helps ensure the message is understood correctly.

• It allows the speaker to ignore the audience.

• It makes the message longer and more complicated.

• It is not necessary for effective communication.

A change leader can ensure they have the most current and accurate information by:

• Regularly consulting with team members and stakeholders

• Ignoring feedback from others

• Relying solely on past experiences

• Avoiding new technologies

What is the title of the passage that provides strategies for overcoming objections to change?

• Strategies for Change

• Overcoming Objections

• Change Management

• The Art of Persuasion