Professionalism and Communication in Healthcare

According to Stephen Covey, what percentage of time does the average person spend interacting with others?

• 60%

• 80%

• 50%

• 70%

What is a critical component of professionalism according to the text?

• Wearing a uniform

• Being punctual

• Achieving and maintaining a high level of skill

• Having a friendly attitude

What should you do if you are unsure about a policy or procedure at work?

• Guess and proceed

• Consult the employee manual or ask questions

• Wait for someone to tell you

• Ignore it

Why is professional appearance important in healthcare settings?

• It helps you fit in with coworkers

• It shows you follow fashion trends

• It communicates self-respect and confidence in abilities

• It makes you look more attractive

What is a reason some patients might find tattoos and body piercings offensive?

• They are always associated with antisocial groups

• They can be frightening or offensive

• They are not allowed in any workplace

• They are too colorful

What is recommended for maintaining personal cleanliness in healthcare?

• Practicing personal cleanliness including hair, hands, and clothing

• Wearing open-toed shoes

• Avoiding dental hygiene

• Wearing strong perfumes

What does professional distance in healthcare mean?

• Avoiding all personal interactions

• Demonstrating a caring attitude without seeking friendship

• Ignoring patients' needs

• Becoming friends with patients

How should healthcare professionals handle difficult situations?

• Ignore the situation

• Respond objectively and constructively

• React emotionally

• Seek approval from patients

What should be avoided to maintain a professional appearance?

• Using deodorant

• Wearing closed-toed shoes

• Practicing dental hygiene

• Extreme styles in dress and grooming

What can help change negative habits and behaviors in the workplace?

• The problem-solving model

• Avoiding self-reflection

• Ignoring the problem

• Relying on coworkers

Tags

NGSS.HS-ETS1-3