The purpose of a fishbone diagram in problem-solving is to:

• Identify the root causes of a problem

• Provide a timeline for project completion

• Measure the financial impact of a decision

• Evaluate team performance

According to the text, what is the first step in problem-solving?

• Identifying the problem

• Gathering information

• Generating solutions

• Evaluating solutions

Which of the following is a step in brainstorming about causes?

• Accepting all ideas

• Ignoring irrelevant ideas

• Prioritizing ideas

• Discarding repeated ideas

The 80/20 rule mentioned in Step 3 for selecting the cause of a problem is:

• A principle that suggests 80% of problems are caused by 20% of the causes.

• A rule that states 80% of the time should be spent on 20% of the tasks.

• A guideline that recommends solving 80% of the problem with 20% effort.

• A strategy that involves focusing on 80% of the causes to solve 20% of the problems.

In Step 4, what is suggested as a way to identify the desired change in a problem-solving process?

• By analyzing the root cause

• By brainstorming solutions

• By setting clear objectives

• By evaluating the outcomes

Describe the process mentioned in Step 5 for brainstorming about a solution.

• The process involves listing all possible solutions without judgment.

• The process involves selecting the best solution immediately.

• The process involves ignoring all previous steps.

• The process involves only considering solutions from experts.

According to Step 6, how can a team choose a solution after brainstorming?

• By voting on the best ideas

• By selecting the first idea

• By choosing the most expensive option

• By picking a random idea

What are the three steps mentioned for handling an action plan?

• Planning, Execution, Review

• Initiation, Planning, Closure

• Analysis, Design, Implementation

• Assessment, Development, Evaluation

In what year did 3M introduce 'Post-it' notes to the marketplace?

The American scientist at 3M Corporation who accidentally created a lightly sticky, reusable adhesive was:

• Spencer Silver

• Arthur Fry

• Richard Drew

• Chester Carlson