N1 Training Part 1 quiz

Once you receive a message, ano ang una mong dapat gawin?

• Answer the question right away

• React with an emoji ❤👍

• Answer with saved reply #1

• Nothing

What is our goal as a social media customer service for Natural One Salon?

• Answer all the customer's questions in detail

• Give them our pricelist

• Talk about the problems of their hair

• Get people in the door!

What is the most common question we usually receive in our social media accounts?

• Meron po kayo sa Cebu?

• Can I get a hair cut?

• HM, magkano?

• Paano po pumunta sa salon ninyo?

Once the customer agrees to the date and time of the appointment what do we send next?

• #7 We highly suggest booking

• #8 Please Fill this out

• #9 You are now booked!

• #10 Location

Ano ang kahalagahan ng pagsesend ng picture ng customer?

• Para masabi natin na panget ang hair nila

• We want to see customers hair so we can assess and give them kung anong treatment ang kailangan nila

• Higher possibility na magpabook sila ng appointment

• Wala lang

Kapag nagbigay ng specific date and time si customer for an appointment, tatanggapin mo ba agad?

• Yes

• No

• Depende, we will check the availability first

• Siyempre yun ang request ni customer

Which timeslot do we offer to the customer?

• Whatever the customer prefers

• Earliest possible time

• We open until 9pm kaya we can accept anytime

• 10am palagi

Once the customer fills out the booking information, booked na ba agad si customer?

• Yes

• Not yet, We will still check the available date and time

• Yes booked na!

• Not yet, we will still wait for the reservation fee

The customer is asking for the location anong location ang isesend mo

• Yung sa Taguig

• Yung sa Pampanga

• Depende kung saan malapit na branch si customer

• Kahit anong branch

After magsend ni customer ng reservation fee, ano naman ang isesend natin?

• #8 Please fill this out

• #11 Thank you

• #6 We don't give exact price

• #9 You are now booked!