MGT 2063 Quiz 2

Communication Process is...

• The steps between a source and a receiver that result in the transference and understanding of meaning

• The process of removing water from a food or other substance

• A set of functions that help organizations achieve their goals

• A series of steps that help you evaluate options and choose a course of action

Upward Communication is...

• Flows from one level of a group or organization to a lower level

• Flows to a higher level in the group or organization

• Takes place among members of the same work group

• Transmit messages that are related to the professional activities

Which of the following is the advantages of Oral Communication?

• Tangible and verifiable

• Distortion of the message

• Speed and feedback

• Time consuming and lacks feedback

Which of the following is the advantages of Written Communication?

• Speed and feedback

• Distortion of the message

• Time consuming and lacks feedback

• Tangible and verifiable

Which of the following is NOT a characteristic of Grapevine

• Informal

• Used to serve the self-interests

• Perceived by most employees as being more believable

• Controlled by management

Which of the following is NOT the impact of a grapevine

• Desire for information about important situations

• Ambiguous conditions

• Conditions that cause anxiety

• Live happily ever after

Which of the following is NOT an advantage of E-mail

• Quickly written

• Cold and impersonal

• Quickly sent

• Low cost for distribution

Which of the following is NOT a disadvantage of E-mail?

• Information overload

• Lack of emotional content

• Quickly stored

• Risk of misinterpreting the message

Which of the following is High Channel Richness of Communication?

• Formal reports, bulletins

• Face to face conversation

• Electronic mail

• Memos, letters

Which of the following is NOT a barriers to Effective Communication?

• Filtering

• Selective Perception

• Confident

• Emotions