TOU 052 MIDTERM EXAM

COMPLETE NAME (FAMILY NAME, FIRST NAME)

The process of finalizing a guest's stay. It includes verifying and settling any outstanding bills, updating housekeeping, and marking the guest's
record as checked out.

• Check-in procedure
• Billing confirmation
• Checkout process
• Room assignment process

A module or process used to manage guest payments and transactions. It includes checking unpaid bills and processing payments for services rendered.

• Payment Tracking System
• Billing

• Billing Management Tool
• Transaction Processing Unit

The act of resolving or clearing all outstanding balances in the billing system, usually before a guest checks out.

• Paying the deposit
• Checking in for the stay
• Requesting a refund
• Settling the bill

A record or account of a guest's transactions during their stay, including charges for room, services, and other expenses.

• Guest folio
• Room service bill
• Guest registration form
• Hotel invoice

A step in the billing process where payment information is confirmed and recorded in the system after selecting and completing payment details.

• Guest Folio

• Settlement

• Post

• Reservation

The process of registering a guest's arrival, assigning them a room, and recording their details in the system.

• Room service request
• Guest checkout process
• Reservation confirmation
• Guest check-in process

Guests who arrive without prior reservations and request accommodation on the spot.

• Group reservations
• Pre-booked guests
• Walk-in guests
• Last-minute cancellations

An advance booking for a room or service, recorded in the system with details of the guest and their stay.

• Check-in
• Appointment
• Reservation
• Booking

The process of reversing a check-out, allowing the system to restore a guest's record as active for modifications or corrections.

• Payment

• Reinstate

• Housekeeping

• Cancellation