Leadership and Management

What is the process of influencing people to work toward a common goal called?

• Controlling

• Motivating

• Leading

• Directing

Which process involves providing reasons for people to work in the best interests of an organization?

• Directing

• Motivating

• Controlling

• Leading

What is the combined process of leading and motivating employees to complete tasks successfully?

• Controlling

• Directing

• Motivating

• Leading

What is the process of evaluating and regulating ongoing activities to ensure that goals are achieved?

• Leading

• Directing

• Controlling

• Motivating

Which of the following is NOT a step in the control function?

• Setting standards

• Measuring actual performance

• Taking corrective action

• Motivating employees

What can have a powerful influence on how employees think and act within an organization?

• Corporate culture

• Directing

• Controlling

• Leading

Which of the following is a common corporate culture indicator?

• Setting standards

• Physical setting

• Taking corrective action

• Measuring performance

What is the primary goal of Total Quality Management (TQM)?

• Improving customer satisfaction

• Increasing production speed

• Reducing employee wages

• Enhancing marketing strategies

What is benchmarking in the context of TQM strategy?

• A process to evaluate superior practices of another organization

• A method to increase employee wages

• A strategy to reduce production costs

• A technique to enhance advertising

Which of the following is a financial benefit of a successful TQM program?

• Lower operating costs

• Increased employee turnover

• Higher marketing expenses

• Reduced product quality