
Gmetrix D2 - L3
Authored by Nicole Gantz
Business
9th Grade
Used 11+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Developing a sales presentation is part of the ____________________ step of a sales process.
Preparation
Prospecting
Closing
Follow-up
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The last step in a sales process is ______________________________________. [Elements of a Sales Process]
closing
objection
follow-up
Approach
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. ____________________ sales channels occur in person, where a customer can ask questions before purchasing. [Key Characteristics of Sales Channels]
Physical
Online
Indirect
Automated
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Selling goods from one business to another is known as ____________ sales.
B2B
retail
B2C
online
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The main role of a customer service department is to cultivate ________________ interactions with customers.
positive
negative
neutral
indifferent
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A business should have clear ________________ on how the customer service team should respond to negative feedback.
guidelines
instructions
rules
policies
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which step of the sales process would you address customer concerns?
objection
prospecting
closing
follow-up
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