Gmetrix D2 - L3

Developing a sales presentation is part of the ____________________ step of a sales process.

• Preparation

• Prospecting

• Closing

• Follow-up

The last step in a sales process is ______________________________________. [Elements of a Sales Process]

• closing

• objection

• follow-up

• Approach

3. ____________________ sales channels occur in person, where a customer can ask questions before purchasing. [Key Characteristics of Sales Channels]

• Physical

• Online

• Indirect

• Automated

Selling goods from one business to another is known as ____________ sales.

• B2B

• retail

• B2C

• online

The main role of a customer service department is to cultivate ________________ interactions with customers.

• positive

• negative

• neutral

• indifferent

A business should have clear ________________ on how the customer service team should respond to negative feedback.

• guidelines

• instructions

• rules

• policies

In which step of the sales process would you address customer concerns?

• objection

• prospecting

• closing

• follow-up

In which step of the sales process would potential clients be contacted?

• Approach

• Closing

• Negotiation

• Follow-up

In which step of the sales process would a customer decide to purchase a product?

• closing

• prospecting

• presentation

• follow-up

In which step of the sales process would a presentation be shown to a customer?

• presentation

• closing

• prospecting

• follow-up