Copy of Copy of Quick Test Unit 3 - From check-in to check-out

1. The different stages of interaction between a guest and a hotel is called a…

• guest cycle
• hotel cycle
• guest system
• hotel system

2. Currency exchange usually takes place during the … stage.

• departure
• post departure
• occupancy
• pre-arrival

3. Travellers who arrive at the hotel without a reservation are called … guests.

• passage
• spring-up
• walk-through
• walk-in

4. Half board usually includes…

• breakfast/dinner
• lunch/dinner
• breakfast/lunch
• only dinner

5. Good afternoon. We have a reservation … the name of O’Connor.

• on
• at
• in
• for

6. A printed piece of paper or an electronic code that can be used instead of money is called...

• ATM
• a voucher
• a note
• an account

7. In English ‘lamentela’ is…

• expectation
• advice
• complain
• complaint

8. A selection of beverages and snacks is available in the…

• safe
• concierge
• small bar
• minibar

9. After paying the bill, you usually receive a…

• receipt
• recipe
• change
• reimburse

10. The point of contact between a hotel and its guests is the….

• primary desk
• guest desk
• front office desk
• back office