Copy of Copy of Quick Test Unit 3 - From check-in to check-out
Authored by Nadia Nocchi
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. The different stages of interaction between a guest and a hotel is called a…
guest cycle
hotel cycle
guest system
hotel system
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. Currency exchange usually takes place during the … stage.
departure
post departure
occupancy
pre-arrival
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Travellers who arrive at the hotel without a reservation are called … guests.
passage
spring-up
walk-through
walk-in
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. Half board usually includes…
breakfast/dinner
lunch/dinner
breakfast/lunch
only dinner
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Good afternoon. We have a reservation … the name of O’Connor.
on
at
in
for
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. A printed piece of paper or an electronic code that can be used instead of money is called...
ATM
a voucher
a note
an account
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. In English ‘lamentela’ is…
expectation
advice
complain
complaint
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