BTEC U14 IT Service Catalogue Quiz

Which section would likely handle employee promotions and evaluations?

• Staff Recruitment

• Staff Management

• Resource Management

• Support and Financial

Which section is likely to focus on optimizing the use of company resources?

• Staff Management

• Resource Management

• Supply Chain Management

• Support and Financial

Which of these business functions/areas is included in the service catalogue? (pick one)

• Marketing and Sales

• Research and Development

• Information Technology

• Legal Affairs

Which area related to business operations is highlighted in the service catalogue?

• Manufacturing of Products

• Legal compliance

• Financial reporting

• Corporate social responsibility

What is the first step in creating your IT Service Catalogue?

• Create the Online Community

• Identify four services

• Have Free Wifi

• Provide Customer Support

Which of the following is not a suitable service to recommend for our Geek Stuff scenario?

• Encrypted FileServer

• Free Wifi

• Online Courses

• Powerful Laptops

Which of the following is a key service to recommend for the Manufacturing Goods/Services function of Geek Stuff?

• Encrypted FileServer

• Customer Feedback

• Employee Training

• Product Development

What type of network is an ideal recommendation for the Geek Stuff scenario for the London Office?

• Fast fiberoptic network

• Wireless network

• Satellite network

• Dial-up network

Which activity is NOT a recommended service for the Geek Stuff scenario?

• Allowing clients to upload their files

• Printing 3D models

• Having a fast fiberoptic network

• Conducting training sessions for staff

What could be the primary function of the file server for the Geek Stuff scenario?

• To enhance customer relations

• To support staff management

• To help the business deliver its 3D model

• To improve marketing strategies