Effective Communication

What is 'Conflict' in the context of effective communication?

• A state of harmony

• A state of discord caused by the actual or perceived opposition of needs, values, and interests

• A state of agreement

• A state of peace

Fill in the blank: 'Actual' conflict means you have a '_____' problem.

• real

• imaginary

• hypothetical

• theoretical

What is an example of non-verbal body language?

• Active listening

• Clarification

• Eye Contact

• Allowing silence.

Fill in the blank: The first step of active listening is to ______ face the person.

• face

• ignore

• turn away from

• avoid

Paraphrasing creates empathy and rapport by:

• allowing for better understanding and connection.

• distancing the speaker from the listener.

• ignoring the speaker's emotions.

• focusing solely on factual information.

Paraphrasing helps in clarifying content by:

• making it more complex

• adding unnecessary details

• simplifying the language

• changing the original meaning

Which of the following is a characteristic of passive communication?

• A) Assertive

• B) Quiet

• C) Confident

• D) Aggressive

Which of the following is a characteristic of passive communication?

• A) Eye contact

• B) No eye contact

• C) Loud

• D) Dominant

Which of the following is a characteristic of passive communication?

• Fearful

• Brave

• Courageous

• Bold

What is one characteristic of aggressive communication?

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