Communication Skills Quiz

What does communication refer to?

• The process of sending and receiving messages

• Only verbal communication

• Only written communication

• None of the above

What is the communication process composed of?

• Sender, receiver, message, feedback, medium

• Only sender and receiver

• Message and feedback only

• None of the above

What are the three modes of communication?

• Interpretive, Interpersonal, Presentation

• Verbal, Non-verbal, Written

• Formal, Informal, Casual

• None of the above

What is one way to address conflicts in an organization?

• Avoiding the conflict

• Embracing the conflict

• Ignoring the issue

• None of the above

What are barriers to effective communication?

• Physical barriers

• Personal barriers

• Semantic/language barriers

• All of the above

Fill in the blank: Effective communication must be ______.

What is a communication strategy?

• A plan to achieve communication objectives

• A method of analyzing communication

• A way to avoid workplace discrimination

• A process of exchanging information

What are the steps in developing a communication strategy?

• Analysis, goal definition, audience identification

• Implementation, evaluation, revision

• Budgeting, planning, monitoring

• All of the above

What does SWOT analysis stand for?

• Strengths, Weaknesses, Opportunities, Threats

• Strategies, Weaknesses, Objectives, Tactics

• Strengths, Weaknesses, Options, Trends

• None of the above

What is the importance of establishing communication pathways?

• To improve organizational effectiveness

• To create a sense of ownership

• To promote collegiality

• All of the above