MTX Careers Prof Comm QA test review

A nursing home hires a nursing assistant whose previous employer describes as “very competent.” You would expect the new assistant to be:

• Highly skilled
• On time to work
• Helpful to other assistants
• The first to get her work done

Barbara is a medical assistant who is always doing little things to keep all areas of the medical practice neat and clean. What personal trait does her behavior represent?

• Patience

• Willingness to learn

• Enthusiasm

• Self-motivation

A loud, complaining patient asks the dental assistant, “Am I being a baby?” The assistant replies “Oh no. Some people have very sensitive teeth.” This response is an example of:

• Competence

• Enthusiasm

• Patience

• Tact

Which of the following is a common barrier to effective communication in healthcare?

• Use of medical jargon

• Active listening

• Empathy

• Speaking clearly

Identify the subjective information from the following options:

• Blood pressure reading of 120/80 mmHg

• Patient reports feeling dizzy

• Temperature of 98.6°F

• X-ray showing a fracture

Explain how cultural differences can impact communication between a healthcare provider and a patient.

• They can lead to misunderstandings if not acknowledged

• They have no impact on communication

• They always improve communication

• They only affect nonverbal communication

In communication, what is the role of feedback?

• To initiate the communication process

• To confirm the message was understood

• To deliver the message

• To act as a barrier

Plan a strategy to overcome language barriers when communicating with a non-English speaking patient.

• Use hand gestures only

• Speak louder and slower

• Use a professional interpreter

• Avoid communication

Which of the following is an example of objective information?

• The patient feels anxious

• The patient has a fever of 101°F

• The patient thinks they have a cold

• The patient reports feeling tired

What is the act of sharing a message, thought, or idea so that it is accurately received or understood?

• Feedback

• Communication

• Listening

• Body Language