Change Management Basics

How is change management defined?

• The application of a structured process to achieve a desired outcome.

• The application of a structured process, knowledge, tools and techniques for managing change resistance to achieve goals.

• The application of a structured process and a set of tools for leading the people side of change to achieve a desired outcome.

• The application of knowledge, skills, tools, and techniques to project activities to meet project requirements.

What are the three states of change?

• Past, Present, and Future State

• Current, Transition, and Future State

• Current, Middle, and Future State

• None of these answers is correct.

What is a "swiss cheese" state?

• A situation where a change initiative was completed successfully.

• A situation where the future state celebrates with dairy products.

• A situation where a change initiative fully penetrated, but not as expected.

• A situation where a change initiative has gaps, holes, or areas of incomplete adoption, leading to a less-than-ideal outcome.

Which of these is NOT one of the Five Tenets of Change Management?

• We change for a reason.

• Organizational change requires effort from sponsors and people changers.

• Organizational outcomes are the result of individual change.

• All of these are correct answers.

What is the first tenet of change management?

• We all change for a reason.

• Organizational change requires individual change.

• We apply change management to realize the benefits and desired outcomes of change.

• None of these are the first tenet.

ADKAR stands for:

• Awareness, Desire, Knowledge, Adoption, and Reinforcement.

• Awareness, Desire, Knowledge, Adaptability, and Reinforcement.

• Awareness, Desire, Knowledge, Adoption, and Reserves.

• Awareness, Desire, Knowledge, Ability, and Reinforcement.

A barrier point is:

• The first area on an ADKAR assessment with a score of less than 3.

• Any area on an ADKAR assessment with a score of 3 or less.

• The first area on an ADKAR assessment with a score of 3 or less.

• Any area on an ADKAR assessment with a score of less than 3.

Which of these is NOT a core role in change management?

• Core Team Leader

• Sponsor

• People Manager

• Project Manager

What is the purpose of the PCT model?

• Provides a health check throughout your project.

• Allows you to track your organizational performance.

• Helps to determine if the initiative delivered what was expected.

• All answers are correct.

If an ADKAR Assessment for someone came back with a barrier point for KNOWLEDGE, what does that mean the change manager should do?

• Ensure the person knows why the change is occurring.

• Ensure the person knows how the change will benefit them.

• Ensure the person is adequately trained.

• Ensure the person can demonstrate they know their role.