CSS 3.3 Loss Prevention & Workplace Safety

The CRAVED model suggests that shoplifters crave certain products. Which product(s) below DO NOT appear on the CRAVED model's list of most targeted products?

• Fast Food

• Infant Care

• Electronics

• Painkillers

If a POS system detects credit card or debit card fraud, what will it do?

• Sound an alarm

• Decline the transaction

• Process the transaction

• Place an automated call to security

What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt?

• Receipt Fraud

• Switch Fraud

• Identity Fraud

• Return Fraud

Which of the following is NOT an example of employee fraud or theft?

• intentionally pricing items correctly

• giving products away to family and friends

• chatting with coworkers when there's stocking to be done

• taking a coffee break

What is the best way to discourage shoplifting?

• by offering quality customer service and keeping an eye open at all times

• by indirectly and politely confronting potentially suspicious

• by directly confronting potentially suspicious customers

• by following customers around the store

What should a retail employee do if they witness shoplifting?

• approach the shoplifter and try to stop them

• call a manager or security

• run out of the store

• sound an alarm

Which of the following is the formula for "total transactions"?

• number of transactions processed

• total number of items within each transaction

• total sales $$

  ---

  total number of transactions

• total sales $$

  ---

  total number hours worked

Which of the following is the formula for "units per transaction"?

• number of transactions processed

• total number of items within each transaction

• total sales $$

  ---

  total number of transactions

• total sales $$

  ---

  total number hours worked

Which of the following is the formula for "average sales"?

• number of transactions processed

• total number of items within each transaction

• total sales $$

  ---

  total number of transactions

• total sales $$

  ---

  total number hours worked

Which of the following is the formula for "sales per hour"?

• number of transactions processed

• total number of items within each transaction

• total sales $$

  ---

  total number of transactions

• total sales $$

  ---

  total number hours worked