Emergency Telecommunicator Quiz

In order to become a successful emergency telecommunicator, a combination of the following is required:

• training and temperament.

• vision and values.

• time and interest.

For the caller, the perceived response time is often longer than the actual response time

• True

• False

When a caller is having difficulty understanding you over the phone, speaking louder is generally more helpful than speaking slower

• True

• False

A caller reports a heavy, black smoke coming from the window of a nearby building. What is the most appropriate fire/rescue call classification for this case?

• Alarms

• Outside Fire

• Smoke Investigation (outside)

• Structure Fire

The International Academies of Emergency Dispatch (IAED) recommends that emergency telecommunicators verify the address and callback number by repeating the information back to the caller

• True

• False

In this course, the three P's refer to:

• professionalism, priority, and public service

• party (of caller), Pre-Arrival Instructions, and Post-Dispatch Instructions

• politeness, privilege, and politics

• protocol, procedure, and policy

A fire/rescue apparatus is:

• a heat-resistant suit worn by fire/rescue responders when combating fires.

• the individual radios used by each fire/rescue responder

• a protective suit worn by fire/rescue responders when entering hazardous environments

• a mobile fire/rescue unit that responds to the scene of fire/rescue incidents

In the context of firefighting, what does bunker (or turnout) gear refer to?

• a firefighting suit specially designed to be worn in extreme heat not caused by a structure fire

• a suit used for protection from chemical absorption and respiration hazards

• a self-contained breathing apparatus

• either the basic trousers, boots, and jacket worn by firefighters or the entire combination of personal protective gear

For many law enforcement/police calls, the most important characteristic of the reported event is the:

• evidence on scene

• number of suspects

• presence of weapons

• time of occurrence

In the context of the communication process, the "medium" is:

• a message that is not too loud or too soft

• the sender of the message

• the message itself

• the channel or means of communication