FEB PROCESS CADENCE

When should escalation be done for non-responsive Requester on a non-critical dates?

• A. after 48hrs from acknowledging the ES request.

• B. within 48hr from the 1st follow up.

• C. after 72hrs of the 1st follow up.

• D. within 72hrs from acknowledging the ES request.

Requester remains unresponsiveness after escalation efforts and Maloi`s SR has aged 11days, Can she now outright cancel the SR?

• YES

• NO, NEED MANAGER'S APPROVAL FIRST

• MAYBE

• SOMEWHAT YES

Collette`s Squad Leader approval for Billing adjustment was not received during CFTS time. What should Collette do with her SR?

• A. Pend the SR with reason code Pending Q2C Execution - Pending system processing time and add comment.

• B. Pend the SR with reason code Pending Q2C Execution - Approvals, input or action from another squad.

•  C. Leave SR In-progress status

• D. Leave SR as Assigned status

How to register a CTF Rev split deal?

• A. Consulting to register the full contract TCV.

• B. Technology to register the full contract TCV.

• C. Technology to just process a cost recovery.

• D. Consulting to register just their portion of the TCV.

Gwen is registering a CTF revenue split deal to an existing work# that invoicing is not suppressed, What does Gwen needs to do register the deal correctly.

• A. Inform the project team that a new work# needs to be created.

• B. Proceed with the registration based on the work# project team indicated in ORM with unsuppressed invoice delivery set-up.

• C. Proceed with the registration based on the work# project team indicated in ORM and update to suppressed invoice delivery set-up.

• D. None of the above.

After completing the registration of a CTF Rev split deal, Q2C should create a sub-sequent SR from the automated ORM SR tagging Y to Multi-Brand field.

• FALSE

• TRUE

• MAYBE

• NONE OF THE ABOVE

Aiah is registering a deal that is Financed by IGF aside from the Hard Stop and Soft Stop items what else does she needs to complete registration

• A. DOU Document

• B. Transaction Document

• C. Pricing

• D. Contract Acknowledgement Letter, Consulting EPP Letter of Acceptance or equivalent
  

What is the next step if after creating the Manual Invoice request for Manuals created by Billing?

• A. Deliver the Manual invoice and the reconciliation to the project team and closed the SR.

•  B. Deliver the Manual invoice and the reconciliation to the requester and AR(if not the same).

• C. Immediately closed the SR to lessen Cycle Time.

• D. None of the above.

 Sheena is processing a Manual Invoice consolidation for Consulting and Technology, what form does she needs to fill out for SL approval?

• A. CTF Manual & SCM SL Approval Form

• B. 2316 form

• C. Squad Leader approval via form

• D. SL Approved (IES/EMAIL, ETC)

AR Dispute Management ES ACTION button option has been replaced from ‘Mark as completed’ action was replaced by ‘Mark as solved’

• FALSE

• TRUE

• MAYBE

• NONE OF THE ABOVE