CSA 1

What do you use to set values for the mandatory fields that are not in the import spreadsheet?

For example, when data is imported into the Choice table for Categories and Subcategories.

• Map

• Coalesce

• Source Script

• Target field

Which feature enables you to maintain a unified content categorisation across different content types, such as catalogue items, knowledge articles, and community posts?

• Taxonomy

• Knowledge Block

• Record Producer

• User Criteria

Which of the following is true about assigning a task?
Select 2 Answers from the below options.

• Task are automatically routed to an assignment group.

• The 'assigned to' value is limited to the selected assignment group

• Upon assignment, all members of the group receive an email notification.

• Task created trough email are routed to the Service Desk

Notifications in the Now Platform occur through which of the following methods?

Select 3 Answers from the below options.

• WorkPlace chat

• Meeting Invitation

• Email

• Virtual Agent

• SMS

What actions can you take with Flow Designer?

Select 3 Answers from the below options.

• Duplicate an action or subflow whitin a flow

• Test a flow, subflow, or action in the background.

• Define multiples flows with the same trigger conditions.

• Look up and delete multiple existing records as a single action.

What feature is added for tasks to give users safer and more secure access to the reports on the dashboards?

• A form UI action to auto-generate Reports

• 'elevate role' option for 'dashboard_admin'

• 'report_view' access control list

• UI policy actions to make fields'Visible'

• 'report_user' role to be contained by the 'itil' role

Which of the following field types have a one-to-many relationship?

Select 3 Answers from the below options.

• • Name-Value Pairs

• • Choice Field

• • Document ID fields

• • Reference fields

• • Glide List

What can you do in the SLA Timeline for a task?

Select 3 Answers from the below options.

• • Send notifications to the task Assignment group members and manager.

• • View related task updates.

• • View the progress of all types of task SLAs, OLAs and underpinning contracts.

• • Identify why a task update triggered a specific stage in the task SLA.

Which of the following can be configured by all users in the Next Experience instances?

• Admin menu

• Personalised Start Page

• Custom menus

• AI Search

• Next Experience Readiness Checker

Which of the following is NOT a group type in the base instance?

• itil

• survey

• incident

• catalog