SOAL FO KELAS XII
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56 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Tugas seorang concierge adalah ...
a. Mencatat dan membukukan setiap barang tamu yang tertinggal di lost and found store.
b. Mengontrol setiap barang yang disimpan atau masih berada di lobi, yang memiliki tanda barang luggage tag dengan jelas.
c. Membimbing tamu dalam hal kebutuhan khusus dan bersama-sama merencanakan segala aktivitas tamu selama berada di hotel.
d. Mengatur bellboy trolley untuk menyiapkan room attendant trolley untuk menjemput bus rombongan yang akan ke hotel.
e. Memberikan salam dan menerima telepon yang masuk untuk tamu di hotel.
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
A staff member in the uniformed section responsible for opening the main door and welcoming the guest in the hotel is called …
a. Doorman
b. Bellboy
c. Bell captain
d. Messenger
e. Page boy
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Atasan langsung dari bellboy adalah ...
a. Bellboy
b. Supervisor
c. Bell captain
d. Manager on duty
e. Chief concierge
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Job description of Lift operator Baggage, except …
a. Explaining the guest room clearly
b. Giving hotel information
c. Directing the guest which floor the guest want
d. Escorting guest in operational lift
e. Giving assistance for guest in lift
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
The important data in the luggage tag is ...
a. Room no and guest name
b. Guest signature
c. Bellboy signature
d. Bell captain in charge
e. Register no.
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
How do you mark the guest luggage is, except …
a. Identify the guest name, room number from EAL
b. Fill in the luggage tag by guest name and room number
c. Put the luggage tag on the guest luggage properly
d. Put the luggage at the right place
e. Put a hotel sticker on the luggage tag if required
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Berikut ini bukan merupakan kegiatan penanganan layanan barang tamu yaitu...
a. Pelayanan barang-barang tamu saat check-in
b. Pelayanan barang-barang tamu saat check out
c. Pelayanan barang-barang tamu saat dititipkan
d. Pelayanan barang-barang tamu saat di kamar
e. Pelayanan barang-barang tamu saat pindah kamar
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