Ey-P-P

One of the Number 3 questions in identifying the Account Owner

• Portal email address

• Date of Birth

• SIN

  (Social Number)

• DL

  (Driver's License)

The customer has entered the Pin to automated system or IVR. What will you do next?

• Decline to access the account

• Ask for account owner

• Acknowledge for entering the Pin to the automated system

• Ask to go to the TELUS Store

Where can you find the name of the authorized person on the account?

• Subscriber Tab

• Auth Names

• Ban Header

• Edit

Up to how many months can a customer read the bill through online portal/account?

• 15 Months

• 16 Months

• 17 Months

• 18 Months

Where do we send the code for a sensitive transaction request?

• go/casa

• go/stverification

• go/send

• go/sd

what is the link in checking the estimated trade-in value of the device?

• telus/tin.com

• tradein.com

• telus.com/tradein

• telustradein.com

What is the other meaning of add Mob to Mob

• Add-a-line

• Renewal

• Migration

• Financing

Other meaning of BAN

• Phone Number

• Smart Desktop

• Account Holder

• Account Number

The Authorized person calls in about the billing, however, she doesn't know her PIN. What will you do next?

• Ask for the account holder

• Just access the account

• Let her go to the TELUS store

• Ask 3 pcs of information from the account

What is the tool for walking the customer to their devices?

• go/ozmo

• go/casa

• go/sd

• go/stverification