CA Cable

A DTA is a basic digital cable box.

• True
• False

What is HD?

• Hyper Definition

• High Download

• High Definition

• Hotdog

What is most likely the issue if you see “No Signal” on a TV?

• TV is on the wrong input/source

• TV is unplugged

• Did not pay the bill

What cartoon is this from?

• Dexter's lab

• my little pony

• Scooby-doo

• Animaniacs

What is not a TV brand?

• TCL

• Ford

• Philips

• Sony

If cx has no sound on TV what would you check?

• is TV muted

• is the customer using external speakers for their TV such as sound bars

• is there no sound on all channels

• what is their favorite movie

The MAIN cable box does NOT need a coax cable

• True
• False

Answer explanation

the main cable box would need a coax cable. The mini boxes would not need this cable as they "talk" to the main box for their signal.

If a customer's TV is very old and does not have a HDMI port, what channel would they need to be on to see their cable service?

• Channel 3 or 4

• Channel 1 or 2

• Channel 99 or 100

• Channel 0 or 1

Answer explanation

Customer MUST use the remote that came with the TV or the buttons on the TV to change to channel 03 or 04 prior to viewing TV.

Customers don't have to change remote batteries.

• True
• False

If batteries in remote are dying the remote may have some buttons that work, and some buttons that don't

• True
• False