Where Have All The Servers Gone?

The video discusses the shift from human servers to technology in restaurants, driven by the pandemic and labor market changes. The Great Resignation led to a tighter labor market, with many workers seeking better jobs. The hospitality sector struggles to fill positions, leading to increased reliance on technology. However, this shift has mixed effects on employees and raises privacy concerns. The future of dining may involve more automation or a return to traditional experiences, depending on economic and social values.

What has been a significant change in restaurant service since the pandemic?

• Decrease in digital menu usage

• Increased use of human servers

• Return to pre-pandemic dining trends

• Shift to technology-driven ordering systems

What is the Great Resignation primarily about?

• A rise in hospitality jobs

• Increased government handouts

• A spike in voluntary job quitting

• People retiring early

Why are many former restaurant employees not returning to their jobs?

• They prefer higher pay and flexibility in new jobs

• They are waiting for the pandemic to end

• They are receiving unemployment benefits

• They are pursuing careers in hospitality

How are restaurants trying to cope with labor shortages?

• By closing down

• By hiring more staff

• By reducing menu options

• By implementing more technology

What is a challenge faced by servers working with new technology?

• Increased tips from customers

• Less interaction with technology

• Playing the role of tech support

• More predictable schedules

What is a potential future change in restaurant dining experiences?

• Complete elimination of technology

• Increased focus on human interactions

• Higher reliance on human servers

• Decrease in food quality

What is a concern with automated restaurant systems?

• They improve customer satisfaction

• They collect and share customer data

• They reduce operational costs

• They increase employee wages