Operations Management Quiz

Which of the following refers to the extension of the lean management philosophy to areas of the business not directly related to production or service provision (HR, accounting, sales, etc.)?

• Lean enterprise

• Total quality management

• Six Sigma

• Just-in-time

The value created by taking the time to watch a good comic routine on the internet is an example of is a ______ transformation process.

• Psychological

• Physical

• Informational

• Social

• Emotional

Three additional areas of focus were mentioned for the 1990’s up to the present. Which of the following was NOT one of those focuses?

• Outsourcing of jobs and illegal immigration

• Globalization

• Sustainability

• E-commerce

The Japanese influence of the 1980’s focuses on three broad initiatives. Which of the following was NOT one of those initiatives?

• Project management

• Total quality management

• Just-in-time production

• Employee empowerment

Both strategic and tactical decisions must be made to be successful in operations management. The decision between buying one of two different hand tools for a manufacturing process would be a

• Tactical decision

• Strategic decision

• Operational decision

• Financial decision

The transformation process of changing inputs (human resources, facilities, technology, materials) into outputs (goods and services) centers on

• Creative value for the customer in order to make a profit

• Reducing costs to increase profit margins

• Increasing production speed

• Enhancing product quality

Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company's

• Products and services

• Marketing strategies

• Financial reports

• Human resources

Which of the following statements is true?

• Services typically have some product component and products typically have some service component

• Products are entirely separate from services

• Services do not involve any tangible products

• Products and services are identical

The most important business stakeholder is

• The customer

• The supplier

• The employee

• The shareholder

The value created by turning raw materials into a finished product (wood into a desk) is an example of is a ____ transformation process.

• Physical

• Informational

• Psychological

• Social